Všetky pozície

2nd level Network Support Specialist

In this role you will be working to support EMEA customer who’ve outsourced the management of their IT network infrastructure.

Náplň práce

On a day to day basis you will provide mainly incident management (2nd level). You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services.

  • Manage and execute Network normal, routine or non-standard changes.
  • Analyze and solve complex incidents involving several different & remote support teams. Identify root cause of incidents and make appropriate recommendation to avoid future failure
  • From a technical perspective you will work with various technology including SD LAN, SD WAN, SDDC, Cisco ISE, Cisco Umbrella, Skybox, Cisco Secure X, Cisco DNA Center for Wi-Fi, Firepower Management System, Symantec & McAfee proxy solutions.
  • You will use and utilize network performance systems: Netscout nGeniusONE, Cisco vAnalytics, Cisco DNA and various internal systems
  • Ensure network of the customers continues to operate efficiently with minimum downtime
  • Understands, synthesis and clarifies customer need
  • Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
  • Providing help, coaching and training to L1 and GSD teams to spread out network knowledge and experience
  • To fulfill these tasks, regular standby and overtime work is expected.

Požiadavka zamestania

From a technical perspective you must be able to demonstrate experience in the following areas:

• Troubleshooting and resolving firewall, WAN, LAN, DNS, caching and network security issues
• Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
• Administering large-scale and complex WAN networks
• Troubleshooting skills in various technologies (Cisco, HP , Checkpoint , Symantec …)
• Diagnosing network problems and maintaining network security


• attractive environment of international company
• professional growth (90% of careers and promotions come from internal sources)
• various company benefits
• introduction period of tutorial is part of the job position
• extra 3 days of holiday
• fully paid lunch vouchers
• team buildings

O spoločnosti

International company with great services all around the globe. Attractive environment and professional teams within the company are characteristical.

Späť Reagovať na ponuku
1600€ gross per month Reagovať na ponuku
Zuzana Jarčušková
Zuzana Jarčušková
+421 903 910 010

Venuje sa recruitingu a outsourcingu IT špecialistov v oblasti vývoja SW a sietí v Bratislave a vo Viedni.

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