Všetky pozície

2nd level Network Support Specialist

In this role you will be working to support EMEA customer who’ve outsourced the management of their IT network infrastructure.

Náplň práce

On a day to day basis you will provide mainly incident management (2nd level). You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services.

  • Manage and execute Network normal, routine or non-standard changes.
  • Analyze and solve complex incidents involving several different & remote support teams. Identify root cause of incidents and make appropriate recommendation to avoid future failure
  • From a technical perspective you will work with various technology including SD LAN, SD WAN, SDDC, Cisco ISE, Cisco Umbrella, Skybox, Cisco Secure X, Cisco DNA Center for Wi-Fi, Firepower Management System, Symantec & McAfee proxy solutions.
  • You will use and utilize network performance systems: Netscout nGeniusONE, Cisco vAnalytics, Cisco DNA and various internal systems
  • Ensure network of the customers continues to operate efficiently with minimum downtime
  • Understands, synthesis and clarifies customer need
  • Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
  • Providing help, coaching and training to L1 and GSD teams to spread out network knowledge and experience
  • To fulfill these tasks, regular standby and overtime work is expected.

Požiadavka zamestania

From a technical perspective you must be able to demonstrate experience in the following areas:

• Troubleshooting and resolving firewall, WAN, LAN, DNS, caching and network security issues
• Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
• Administering large-scale and complex WAN networks
• Troubleshooting skills in various technologies (Cisco, HP , Checkpoint , Symantec …)
• Diagnosing network problems and maintaining network security

Výhody

• attractive environment of international company
• professional growth (90% of careers and promotions come from internal sources)
• various company benefits
• introduction period of tutorial is part of the job position
• extra 3 days of holiday
• fully paid lunch vouchers
• team buildings

O spoločnosti

International company with great services all around the globe. Attractive environment and professional teams within the company are characteristical.

Späť Reagovať na ponuku
Lokalita
Remote
Zameranie
NETWORKS
Nástup
ASAP
Mzda
1600€ gross per month Reagovať na ponuku
Zuzana Jarčušková
Zuzana Jarčušková
zuzana.jarcuskova@grain.sk
+421 903 910 010

Venuje sa recruitingu a outsourcingu IT špecialistov v oblasti vývoja SW a sietí v Bratislave a vo Viedni.

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