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2nd level Network Support Specialist

In this role you will be working to support EMEA and WW customers who’ve outsourced the management of their IT network infrastructure.


On a day to day basis you will provide mainly incident management (2nd level). You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services.

  • Analyzes and solves complex incidents involving several different & remote support teams, identify root cause of incidents and make appropriate recommendation to avoid future failure
  • From a technical perspective you will work with TCP/IP, various Security, LAN, WAN technologies - VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN), Cisco, HP ProCurve, Nokia, Alcatel, Foundry, 3Com, Blade, Checkpoint firewall, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, Load Balancing – F5 Big IP, CISCO ACE, CSS, CSM, VoIP, etc.
  • Ensure network of the customers continues to operate efficiently with minimum downtime
  • Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures

Employment requirement

  • Degree in computer science, computer engineering, electrical engineering or management information systems, understanding of ITIL and ITSM is an advantage
  • At least 1-year experience in IT operations and Network operations
  • Cisco Certification to Network Associate (CCNA)
  • Ability to meet deadlines
  • Fluent English is a must


  • attractive environment of international company
  • professional growth (90% of careers and promotions come from internal sources)
  • various company benefits
  • introduction period of tutorial is part of the job position
  • extra 3 days of holiday
  • fully paid lunch vouchers
  • team buildings

About company

International company with great services all around the globe. Attractive environment and professional teams within the company are characteristical.

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By agreement
from 1000 € to 1600 € gross per month (depends on qualification) + overtimes Respond to offer
Zuzana Jarčušková
Zuzana Jarčušková
+421 903 910 010

She deals with recruiting and outsourcing of specialists in software development in Bratislava, Žilina, Prague and Vienna.

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